Kevin Madden

Healthcare /
Technology
/ Operations
Product-driven. Field-tested.
Building highly engaged teams
that create lasting outcomes.
Kevin Madden, PharmD
Multi-Site Pharmacy Leader · Field Operations, Growth & Community Health

Pharmacy leader with 16 years at CVS Health and a completed eight-month run as interim Pharmacy District Leader over 19 high-volume locations, the highest-volume district in the Southeast U.S. and top 5% company-wide in prescription business performance. I grow and fix locations while keeping patient care and community health at the center. I lead by coaching, I believe good health is a team effort, and I keep working on my own development.

kevin@kvmadden.com Tampa, FL linkedin.com/in/kvmadden

Selected Impact

  • Top 5% of districts company-wide in prescription business performance
  • Highest-volume district in the Southeast U.S.
  • New location launched on time and under budget, then 100%+ over its first-year volume target
  • District above its immunization goal, 19 locations combined
  • Perfect operational score (100/100)
  • Beat service target by six points
  • 4 high-complexity underperforming locations turned around personally

Early Career

Earlier CVS Roles
2010 – 2021
  • Moved from retail associate to certified technician to pharmacy intern during the PharmD curriculum, then to staff pharmacist, before stepping into leadership.

Development

Always working on my own development, currently focused on growing as an operational leader and building stronger teams.

Experience

Interim Pharmacy District Leader, CVS Health
May 2025 – Jan 2026 · Greater Tampa Bay, FL
  • Led the highest-volume district in the Southeast U.S., covering 19 locations, 250+ colleagues, and 50,000+ prescriptions a week. Finished in the top 5% company-wide and #3 of 8 in the region, held operational performance at 100% with backlog under 1%, and beat our service target by six points.
  • Selected by corporate leadership to lead the field pilot of a new patient-pharmacy communication workflow — built the QA and reporting protocols, then drove adoption across all 19 locations and 250+ colleagues.
  • Rebuilt our recruiting pipeline from zero to a full incoming class of five, a third of the region's total, plus two external new-grad hires. Promoted three people into leadership and coached two through our field development track.
  • Opened a new location on time and under budget that went on to exceed its prescription-volume growth expectations by over 100% in year one.
  • Kept the 19-location district above its immunization goal overall — a visible win for community health and pharmacy growth.
Pharmacy Manager, CVS Health
2021 – Present · Greater Tampa Bay, FL · multiple high-volume locations
  • Across five years in multi-site leadership, turned around four underperforming locations by finding the specific behaviors holding each one back and coaching to them.
  • Put the patient first and the scores followed: a perfect Patient Outcome score, patient satisfaction up 17 points year over year, and a perfect Workflow Quality score for 52 straight weeks in my last full year as a manager.

Core Strengths

Business Growth & Performance
district P&L, prescription business performance, volume growth, new-location launch, turnarounds
Patient & Community Care
immunization growth, patient and customer experience, community health
Field Execution & Risk Reduction
rolling out corporate initiatives, preventing escalations, reporting compliance
Talent & Succession
recruiting and pipeline building, promotions into leadership, development coaching

Education & Licensure

Doctor of Pharmacy (PharmD)
University of Maryland
Licensed Pharmacist, Florida
Active · Certified Immunizer
16 years at CVS Health
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